Returns & Refunds Policy
Returns & Refunds Policy
At Brookfield Seeds, we are dedicated to ensuring a positive shopping experience for every customer. Please review our return, refund, and exchange guidelines below.
Return Policy
Due to the nature of our products, returns are subject to the following conditions:
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If a package has been opened or unsealed, it is not eligible for return, as opened seed products cannot be reused or resold.
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If the package is unopened and sealed, you must notify us within 7 days of receiving the order to request a return.
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Customers are required to record a proper unboxing video for every order. This helps us verify any issues such as damage, defects, or incorrect items.
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In case of any problem, our support team will assist you promptly.
Refund Policy
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Once an order has been delivered and accepted, it is generally non-refundable.
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However, if the product does not match the description or you are dissatisfied, please contact our customer support team within 24 hours of delivery.
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We will review your concern and work towards a suitable resolution.
Eligibility for Returns
To qualify for a return:
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Return Window: Request must be made within 7 days of purchase/delivery.
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Condition: Items must be unused, unopened, and in their original packaging.
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Damaged or Defective Items: If your order arrives damaged or defective, notify us within the 7-day window for a replacement or return arrangement.
Return & Exchange Process
If you wish to initiate a return or exchange:
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Contact Us:
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Email: support@brookfieldseeds.com
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Phone: (+1) 859-638-5634
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Follow Instructions:
Our team will guide you through the return steps and provide detailed instructions.
Refund Process
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Once the returned item is received and inspected, your refund will be processed to the original payment method.
Refund Timeline
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Please allow up to 10 business days after we receive the returned item for the refund to be completed.
Return Address
Please send eligible returns to:
2 ND FLOOR, F K9, SADHASHIVA NILAYAM, Panchavati Colony Road, Marrichettu East, Manikonda, Hyderabad, Rangareddy, Telangana, 500089
Thank you for choosing Brookfield Seeds. We value your trust and are committed to your satisfaction.
What is the Restocking Fee?
There is no Restocking Fee
Contact Customer Support for More Info
Business Name: ARK Imports and Exports
Email: support@brookfieldseeds.com
Address: Floor No.: 2 ND FLOOR, F K9, SADHASHIVA NILAYAM, Panchavati Colony Road, Marrichettu East, Manikonda, Hyderabad, Rangareddy, Telangana, 500089
Phone Number- (+1) 859-638-5634
Customer Service Opening Hours: Monday to Sunday - 8:00 AM - 8:00 PM
